Customer Support Center
Customer Support Policies
Thank you for purchasing a Maximizer Software product - we hope you enjoy using it. At Maximizer Software, we pride ourselves on the strength and reliability of our software to keep your important customer information at your fingertips at all times. The latest releases of our software are the easiest to install and configure. But if you need assistance in setting it up, our expert Customer Support representatives are here to help you. There are various support options available to you, as listed below. Or contact us to inquire about premium support options for you and your business with annual maintenance contracts.
Please note that you will also need to register your software However, customers who have purchased the software directly from Maximizer Asia Ltd. do not need to register.
Available support options:
- Online
Solution Center - Product Installation Support
- Maximizer CRM Live Support
- Contract
Customer Support - Annual Maintenance Contracts
- Support Services
Online Solution Center
The Online Solution Center provides all of our customers with as much information as possible - for free! It's the fastest and easiest way to get the technical information you need.
Go to the Knowledge Base to check answers to frequently asked technical questions, read recent product announcements, and download the latest software updates.
Product Installation Support
- 9:00am to 12:00pm, and 2pm to 5pm (Hong Kong Time) at (852) 2598 2090
- Recommended for Maximizer Entrepreneur Edition or Maximizer CRM Group Edition in a networked environment or MaxExchange
- Receive discounted contract support installing and configuring the software
- Valid within the first 30 days after product purchase
| Product | Pricing |
|---|---|
Maximizer CRM Entrepreneur Edition |
$90 per hour |
Maximizer CRM 10/10.5/11 Group Edition ² |
$150 per hour |
An alternative to this is to receive services from a local Business Partner.
Maximizer CRM Live Support
Comming Soon
Contract Customer Support
- 9:00am to 12:00pm, and 2pm to 5pm (Hong Kong Time) at (852) 2598 2090
- Recommended for Maximizer Entrepreneur Edition or Maximizer CRM Group Edition in a networked environment or MaxExchange
- Receive discounted contract support installing and configuring the software
- Valid within the first 30 days after product purchase
| Product | Pricing |
|---|---|
Maximizer CRM Entrepreneur Edition |
$90 per hour |
Maximizer CRM 10/10.5/11 Group Edition ² |
$150 per hour |
An alternative to this is to receive services from a local Business Partner.
Annual Maintenance Contracts
When you invest in a leading CRM software solution, you want to ensure the continued success of your strategic CRM initiatives - for your users and your customers. Throughout your deployment, Maximizer Software's Annual Maintenance Contracts help you ensure that your system and users are running at the speed of your business. With maintenance, you'll receive a priority response to your inquiries.
Support Services
Below are some of the services that our Support Department can offer you.
Maximizer CRM (5+ users), Maximizer Enterprise installations not covered in an Maintenance License Agreement or for non-Maintenance customers.
- Installation Services
- Password Recovery
- Data Recovery Analysis
- Product Serial Number Replacement
- CD Media Replacement
- Training Guides
- Data Conversion
Services listed below are available to all customers that have passed their complimentary support period.
- Installation Services
- Accounting Link
- MaxMobile
- Password Recovery
- Data Recovery Anaylsis
- Product Serial Number Replacement
- CD Media Replacement
- Training Guides
- Data Conversion
Training Guides
Want to be more productive and save more time? Use Maximizer and Maximizer Enterprise Training Guides to train yourself and others in your organisation on using the software to your advantage.
¹ Premium Support is required for the first year with any purchase of Maximizer CRM.
2 Major upgrade does not include upgrades to third-party software such as databases, report designer software (Crystal Reports, Radius90), and Workflow Automation powered by KnowledgeSync.