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Thank you for purchasing a Maximizer Software product -
we hope you enjoy using it. At Maximizer Software, we
pride ourselves on the strength and reliability of our
software to keep your important customer information at
your fingertips at all times. The latest releases of our
software are the easiest to install and configure. But
if you need assistance in setting it up, our expert
Customer Support representatives are here to help you.
There are various support options available to you, as
listed below. Or
contact us to inquire about premium support options
for you and your business with Annual Maintenance
Contracts.
Please note that you will also need to register your software to receive customer support. However, customers who have purchased the software directly from Maximizer Asia Ltd. do not need to register.
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Online Knowledge Base |
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The online
Knowledge Base provides all of our customers with as
much information as possible - for free! It's the
fastest and easiest way to get the technical information
you need. Go to the Knowledge Base to check answers to
frequently asked technical questions, read recent
product announcements, and download the latest software
updates |
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Complimentary Customer Support |
- Customers must register their product to receive
support (except those that purchased it directly
from Maximizer Asia Ltd.)
- 9:00 am to 12 noon, and 2 pm to 5 pm Hong Kong
Time at (852) 2598-2090
- Complimentary telephone support for customers
with product upgrades, single or multi-user copies
of:
- Maximizer
- Maximizer
Enterprise Pervasive
Workgroup
- MaxExchange
- MaxSync
- MaxLink
- MaxMobile
- Covers installation of product - this covers
installation of the products, and being able to open
local sample data without error. However, for
workgroup or multi-user installations, Complimentary
Customer Support for Maximizer is only applicable to
the local computer. We can provide Product
Installation and/or Contract Customer Support on
network or shared database connectivity as outlined
below.
- Valid for a total of 30 minutes
- Valid for 3 months following product purchase¹
Note: hold times may vary from 5
minutes to 40 minutes, depending on call volume. See
Tips for your Call for more details.
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Product Installation Support |
- 9:00 am to 12 noon, and 2 pm to 5 pm Hong Kong
Time at (852) 2598-2090
- Recommended for Maximizer or Maximizer
Enterprise in a networked environment or MaxExchange
- Receive discounted contract support installing
and configuring the software
- Valid within the first 30 days after product
purchase
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Product |
Pricing |
- Maximizer
- MaxLink
- MaxMobile
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US$60 per hour
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- Maximizer
Enterprise
- MaxExchange
- MaxSync
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US$150 per hour
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- An alternative to this is to receive services
from a local Business Partner
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Contract Customer Support |
- 9:00 am to 12 noon, and 2 pm to 5 pm Hong Kong
Time at (852) 2598-2090
- Following expiration of complimentary support
and/or product installation support
- Available for single or multiple incidents
- Subject to charges: US$35 to US$100 per incident
depending on the product. Up to a maximum of 30
minutes
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Product |
Pricing |
- Maximizer
- MaxLink
- MaxMobile
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US$35 per 30 minutes
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- Maximizer
Enterprise
Pervasive
Workgroup²
- MaxExchange
- MaxSync
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US$100 per 30
minutes
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¹ Maximizer Asia Ltd. reserves
the sole right to determine eligibility for support
² Maximizer Software Inc. only
supports its Client/Server products for either Pervasive
or Microsoft SQL and WFA Server under maintenance
agreements. Contract Support is not available for these
products.
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Support: |
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Training
Guides: |
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