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When you invest in a leading CRM
software solution, you want to ensure
the continued success of your strategic
CRM initiatives - for your users and
your customers. Throughout your
deployment, Maximizer Software's Annual
Maintenance Contracts help you ensure
that your system and users are running
at the speed of your business. With
maintenance, you'll receive a priority
response to your inquiries.
With free upgrades to the next
version of Maximizer Enterprise, you'll
stay current with the latest updates and
best technology. On top of that, Annual
Maintenance customers gain insight into
more productive and useful ways to use
Maximizer Enterprise through our senior
customer support technicians who have
experience with thousands of
installations worldwide. So your
business continues to attract prospects,
win new customers, and increase repeat
business.
Purchased at the same time as your
software licenses at 20% of the software
cost*,
Annual Maintenance provides you with:
- Free major upgrades to the next
version of Maximizer Enterprise to
stay current with the best
technology**
- Unlimited support calls via a
dedicated Annual Maintenance phone
number for designated contacts to
ensure your users are always up and
running (chargeable to customers for
overseas calls)***
- Email support for designated
contacts
- Priority response to customer
support inquiries by a senior
customer support technician
- Direct notification of free
software updates including hot
fixes, service releases, and
documentation updates
- Priority response to error
reports
- Option to participate in the
beta test program for the next
versions of Maximizer Enterprise so
you have a voice in product
development
- Priority consideration for
product suggestions to help us shape
the next version of Maximizer
Enterprise with the features that
are most useful to our customers
- Access to technical white papers
& product roadmap
- Opportunity to be showcased as a
Maximizer Enterprise success site
Your CRM software is important to the
day-to-day operations of your business,
and we are committed to providing you
with the support you need to succeed
with your customers.
* Annual Maintenance Contracts are
available for Maximizer Enterprise
Pervasive Workgroup Suite customers, and
as of October 2005 are mandatory for all
Maximizer Enterprise Pervasive or SQL
Client Server customers. Costs are 20%
of new user MSRP for your number of
software licenses with a minimum of
HK3000; must be paid annually. To
receive benefits of Annual Maintenance,
including free upgrades, your contract
must be current.
** Free upgrade does
not include upgrades to third-party
software such as Pervasive and MS SQL
databases.
*** Priority
customer support for Annual Maintenance
customers is offered from 9:00 am to 12
noon, and 2 pm to 5 pm HKT; does not
include implementation/installation,
database administration,
system/network/network security
configuration, software customization,
or training (other than how-to
questions). Designated contacts must be
named help-desk individuals. Customer
support policies are subject to change.
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