Invest in the Success of your CRM Software
When you invest in a CRM solution, you want to ensure that it continues to help your company maximize revenue and deliver the level of customer satisfaction that earns repeat business. Maximizer Software’s Annual Maintenance Program provides you and your staff users the assurance that your system is optimized to run at the speed of your business.
As an Annual Maintenance customer you’ll receive priority response to your inquiries and stay current with the latest updates and best technology with complimentary upgrades to the next version of Maximizer® CRM. In addition, you’ll gain insight into more productive and useful ways to leverage Maximizer CRM in your business through the help of our Senior Customer Support Technicians who have experience with thousands of installations worldwide.
Purchased at the same time as your software licenses1, Annual Maintenance provides you with:
- Complimentary major upgrades to the next version of Maximizer CRM to stay current with the best technology2.
- Priority support calls through a dedicated Annual Maintenance toll-free phone line and email support for designated contacts3.
- Direct notification of free software updates including hot fixes, service releases, and documentation updates.
- Discounts on online training and certification programs to increase productivity for staff and administrators.
- Remote support using secure remote access tools that enable the technician to see what you see, so we can assist you with a resolution faster.
- Priority response to error reports.
- Priority response to customer support inquiries by a Senior Customer Support Technician.
- Option to participate in beta programs for future versions of Maximizer CRM so you have a voice in product development.
- Access to technical white papers and product roadmap.
- Opportunity to be showcased as a Maximizer CRM success site.
Your CRM software is a strategic component of your business and Maximizer Software is committed to providing you with the day-to-day support and services you need to ensure that your customer relationship management is successful.
Learn more about Maximizer CRM Annual Maintenance (PDF)
More Information
Call (852) 2598 2888 or a Certified Maximizer Business Partner for further information on Annual Maintenance.
- Annual Maintenance is mandatory for Maximizer CRM Team, Group and Enterprise Edition customers. Cost is 20% of new user MSRP price per license, for the total number of software licenses. To receive benefits of Annual Maintenance, including complimentary upgrades, your License and Maintenance Agreement (LMA) must be current.
- Complimentary upgrade assurance does not include upgrades to third-party software such as databases, report designer software (Crystal Reports), and Workflow Automation powered by KnowledgeSync.
- Priority technical support for Annual Maintenance customers (Gold & Silver Levels only) is offered 9:00 am to 5:00 pm Hong Kong Time, Monday to Friday. Does not include implementation/installation, database administration, system/network/network security configuration, software customization, or training (other than how-to questions). Designated contacts must be named help-desk individuals. Customer support policies are subject to change.