Good morning,
Maximizer CRM™ Simply Successful CRM
| See how our Customer Services & Support Management Professional |
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You may already know how
professional our CRM solution is, but to let
you fully understand our advantages, we are
pleased to provide you the tips of using
Maximizer CRM v9.5. Today, we are
going to present Customer Services & Support
Management. (Please click to enlarge images) |
| Save email to related CS case |
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| You will benefit from saving received email to related CS case systematically. Colleagues can follow-up each case effectively. You do not need to worry anymore when someone is going to leave his post. It is because new staff can learn all the history with the particular customer since all cases were saved. |
| Case monitoring |
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It can also make hidden information impossible since you can always monitor the case by viewing the status of each CS case. If a case cannot be solved by a defined period, email reminder will be sent to all related colleagues. So that they can avoid missing any unsolved case. When customer¨s problem can be solved in time, their loyalty will remain high. |
| Customer Portal |
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| The image of your company can be improved when clients can view their own cases through customer portal of Maximizer. Client confidence to your company can be increased when they can monitor how their case is working. Of course, customer using their own ID to login can only view their own cases. So that openness of your company, at the same time, protecting the privacy of your information. |
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Conditions apply:
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Terms and conditions apply.
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In case of any dispute, Maximizer Asia Limited reserves the right of final decisions.
You are receiving this email because you own or have registered interest in Maximizer products. If you do not wish to receive any further emails from Maximizer please Unsubscribe here. Copyright 2006 Maximizer Asia Limited. Maximizer CRM is a trade mark of Maximizer Software. Other product names may be trademarks or registered trademarks of their respective owners. |
Maximizer Asia Limited
Tel: +852 2598 2811 |
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